Asurion Korea

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CRM Platform for Experts

PeriodJan 2026 - Mar 2026
RoleUX Engineer
React18Next.js 16TypeScriptStyled-ComponentsSCSS
CRM Platform for Experts mockupMock Image

Summary

This project started with a harder task than writing code — convincing the team to strip out MUI, which had been adopted hastily early on, and rebuild from scratch. Internal tooling meant no one felt urgency to improve it, so I made the case on maintainability and future scalability. The component system I built is now scoped for expansion into a larger platform ecosystem.

Problem

The team had moved fast with MUI under deadline pressure, and customizing it to match the design specs had become a growing burden. Developers felt no urgency, since it was internal tooling, but designers wanted their specs matched — closing that gap was the first challenge. On top of that, development was running ahead of design before specs were finalized, so I had to independently define the folder structure, layout, and component architecture myself.

What I Did

Result

Delivered a design system of 20+ components that eliminated MUI dependency in favor of a fully custom system built for long-term maintainability. The system's reception led to leadership-level discussions about extending it into a larger platform ecosystem, and it's now reliably supporting subsequent AI chat and STT feature expansions.